Customer Success, Staff

Description

How do you think it would feel to leave work each day knowing you’ve helped someone change the world? For our team at Blackbaud, that’s an average day. We’re developing the solutions that help not-for-profits focus on what they do best; whether that’s saving the environment, educating children or solving the world’s major health concerns. Our team work every day to support these organisations achieve their missions, we’d love you to become a part of that too!

Blackbaud Pacific (BBP) is part of Blackbaud’s International Markets Group (IMG) serving Australia, New Zealand and Asia markets. By joining our professional services team, you will be among a talented group of customer service professionals who delight our customers and have fun doing it.

About the role

A career in Professional Services with Blackbaud gives you the chance to work directly with our customers while leveraging your not for profit industry expertise and Blackbaud product knowledge. Teams within Professional Services manage a customer’s transition from sales to the implementation of one of Blackbaud’s products or the delivery of a service. We’re our customers’ trusted advisor who listens, understands where they want to go, and helps them get there as quickly and effectively as possible.

What you'll be doing

• Implement Blackbaud’s fundraising and relationship management software
• Take customers on a journey through the software implementation lifecycle from mapping, system design and configuration, training and go live support
• Deliver training to Blackbaud customer’s ranging from system users to executives on how to most effectively use their system
• Translate customer’s business processes and requirements, ensuring the solution meets the customer’s needs
• Be the fundraising and industry subject matter expert, advising on best practice
• Build customer relationships and demonstrate leadership to drive consensus and project related decisions
• Active promotion of the services and software offered by Blackbaud

What we need from you

• You must love engaging with and satisfying customer needs across all aspects of software implementation and post go live activities
• You will be open to working across platforms and have a desire to learn and grow
• You are self-motivated, reliable and in control of your own destiny
• Experience with Blackbaud's Raiser's Edge software or similar fundraising databases
• Prior experience delivering consulting services and meeting utilisation targets
• An ability to engage and collaborate with clients through a partner-based approach to project delivery
• 5+ years’ experience in implementing software
• Outstanding written, verbal communication and presentation skills
• Proven customer management skills and be service oriented
• Ability to travel, work independently, with strong time management and organisational skills

Blackbaud is a ‘Remote First’ organisation and this role will be delivered remotely. Customer ‘on-site’ visits will be a requirement of the role and thus your residence in Australia or New Zealand is preferred.

Working hours will be based on the Australian Eastern time zones (AEST and AEDT). Public holidays will apply to your home location.

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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